Our Reviews

Really enjoyed my experience with salesman Chase. He was courteous, thoughtful and very helpful. Don’t know if I got the greatest deal available, or the best amount for my car because I didn’t negotiate on prices, but I just decided I had to trust Chase and be satisfied with my purchase. Now, I just hope my new Trax lives up to my expectations!!

Oil change was done very quickly

On short notice an appointment was made. Service Manager Jodi was very helpful and quickly replied to all our Txt questions as well as phone calls. Very good service!

It took almost two hours for an oil change and rotation. It really doesn't make sense for me to drive 20+ minutes both ways for this kind of wait. I realize it was very hot that day and that could slow service. But, this isn't the first time I've had a long wait like this. When I schedule a time for this, I feel like it should be completed faster. Otherwise, what's the point of scheduling.

Quick check in, comfortable waiting area, good communication.

The gentleman in service was great with handling me and offering me a fair price

My car was making a squealing sound. They discovered it was my brakes. Of course the car didn't make the sound when I took it in. They had to find the problem themselves. It was repaired at the appointment. Good experience.

Everyone was professional and pleasant.

Demetrius was an excellent ambassador for Coughlin and the brand. Extremely knowledgeable and customer centric. He helped make the buying experience painless.

Fast

Prompt & professional

Oil change, tire rotation, and inspection. 1 tire low pressure, wasn't filled to correct psi. Unit has a recall was never discussed with me.

Straight forward and easy to work with. Great

You fixed the driver’s door quickly and correctly at a fair price.

Great experience but there seemed to be a high volume of vehicles needing repaired and the oil change and tire rotation took 1 hour and 45 mins. Uusally out in less than 30. Overall, love the team at Coughlin, they always treat me right and do a great job.

Excellent service. Jodi made things really easy, she was very friendly. Thank You

Clean and efficient service department. Service manager (Drew) very helpful. Disappointed my truck was returned very dirty and covered with bugs from their test drives and was not washed prior to picking up. Been a GM vehicle owner for over 40 years. My truck started having issues 1 year and 4,000 miles from the end of the warranty. The Allstate extended warranty purchased at dealership did not cover this issue with my 2019 Silverado transmission. I also had to pay over half for the cost for repair of my air conditioning and engine cooler oil leak.

Good experience. Service rep Robert was great to work with. Kept me informed throughout the service appointment.

Everyone was efficient, professional and kind. Vehicle was ready as stated and pricing was in line with estimate. Communication was great. I appreciate all the work.

Jodi in the service department took very good care me and kept me updated during the day.

Checkin and service was very fast.

The service representative who checked me in and out was very nice and professional. It was a good experience.

It took some time but I feel like the best outcome was achieved. Most importantly Branden Goody went above and beyond in an effort to make the sale possible. He is someone I would recommend to any of my family and friends.

Staff was very professional, they did a great job in servicing my vehicle, I just showed up and had a few questions about my Chevy Express 3500 and they were nice enough to have a mechanic come out in the lot and check it out and then they worked me then to where I could get my transmission fluid serviced as I was leaving on a long trip in the morning, so five stars to the team at coughlin, That's the place to take your vehicle for any issues or routine maintenance!

Went in to get brake rechecked because they were squeezing. Brake were checked and I left. On the way home breaks were louder than before and continue to get louder

Drew was very courteous and knowledgeable. My appointment was very last minute but Drew was able to get my truck in to be looked at for the DEF system performance issue it had. Knowing that I would be without transportation, a loaner vehicle was supplied to me, which enabled me to leave the truck for as long as required to get it diagnosed and repaired, which was super nice. I got my truck back and everything is great! Thanks!

My car was ready when I got back from walking to get some lunch

Went good, easy drop off, Easy pick up

Sales rep tried to shove a truck on me to purchase that I wasn’t even able to test drive. When we asked for options he wouldn’t even humor the idea of anything else he was pushing what he wanted and didn’t care about what I wanted

They installed a hitch to my Equinox

Dealership was Unable to replicate the noise the car is making after having the car for nearly 1 week. I have heard the noise almost daily since I picked it up on 9/2/25. I sent a follow up text but got no reply.

good day, nice enough experience. the long wait wasn’t great. But more importantly, the waiting room is sparsely appointed, all artificial light (and one of the lights was out which only gloomed up the room that much more. With so much warm happy natural light streaming into the windows of the sales floor, this was a depressing place to be parked for 3 hours. Ugh. Make it nicer in there and you’ll have much happier guests

Took vehicle for service. Communication during service was very poor

Service was quick and the people at the service desk are always friendly and willing to answer any questions.

Great service as always. Friendly staff and inviting atmosphere

Jodi, Guage, and Bill were extremely knowledgeable and helpful! They were able to find and fix the issue quickly.

All the team members were great! Customer-focused! Thanks for a great experience!

I was in for an oil chg, tire rotation and 2 new wiper blades. I brought the truck in at 11:30 and left the building @2:20 !!!! That’s a long time. When checking out I asked about air pressure in tires and that when they were checked…..

It was a long, frustrating journey for us to get our car. Aaron Lawrence went above and beyond to find it for us! Thank you, Aaron!

Jodi provided great service and updates throughout my service.

It was great

Everything went great but it’s the second time I’ve been there for services and by time I get home. The wiper fluid display pops up stating, low wiper fluid.

Everyone was very courteous and our total experience was amazing!

Fast, simple, and easy, 10/10 will buy here again!!

I picked an afternoon where I didn't need to do anything else. They are very friendly and helpful

Service desk lady was very professional, knowledgable, friendly and just a pleasure to deal with

was very easy and no pressure sales Our sale person was very kind and worked with us.. Love our new Traxs

Arrived much earlier than my appointment but was welcomed that I was there for their service

Jodi was great to deal with - The communication and updates were very helpful.

I called Coughlin Marysville to have vin checked to see if a special warranty applied to my truck. They confirmed that my truck was covered under a special warranty for the glow plugs so they scheduled me an appointment. I show up early in the morning for the appointment drop my truck off drive 45 minutes back home because they didn’t have any rentals for whatever reason….No sooner than I walk in my door I receive a message saying my truck is not covered because it has a rebuilt title. Why was I not made aware of this while I was on the phone having my vin ran two weeks prior? This was nothing but a huge waste of my time my wife’s time and gasoline driving back-and-forth. I will never go back to this dealership due to their unprofessional practices.

I am very happy with the service that I received and Jodi. My advisor was right on top of everything communication work that needed to be done and follow through after finished all top notch. Thank you very much!

Everyone was very friendly and helpful.

My mom taught me that if I couldn't say something nice, don't say anything at all.

Oil change, was unable to locate the GPS Problem and did not seem to notice problem with acceleration after left or right turns

30000 mile check-up on my 2022 2500 HD. Service department is excellent. Kept me updated on my service status. Friendly staff that gets the job done in the time frame needed. Great job Couglin Marysville Ohio service team 👍

I like they got me scheduled the same day I called for oil change.

Great service

Very kind and efficient.

Sales rep Kaila was amazing! Quick and offered everything and was very thorough to ensure I understood and didn’t have any questions! She made it a really great experience! I had been to two other dealers so I was happy to find you guys!

Great experience

drew was awesome and kept me current with how my service was going

The sales team was absolutely amazing they were very friendly and professional and worked hard to get me into a new truck il be back when I'm ready for another new truck.

Excellent service. Very fast and professional service.

Good people and also kind

I thought the wait was a bit long—2 and 1/2 hours for an oil change and tire rotation. But the waiting room was nice, people were friendly. Only one more problem. The day after I was there, my light about “low air” on a tire warned me. I’m going in today to have it filled, but why now after everything was checked?? Disappointing.

Always nice and polite, they check me in right away and service my car in a timely manner. Appointments are very easy to set online and confirm. Extremely satisfied with the service I receive.

I do not believe that the Automatic Emergency Braking is working on my vehicle and the Dealership tells me that it cannot be tested. I have never heard of such. There has to be a way to test it.

I was checked in for my appointment in a very friendly and efficient manner. The oil change and tire rotation was done in an expedient fashion and total time at the shop was significantly less time than I expected. It would have earned 5 stars were it not for attempting to convince me that an engine air filter needed replacing when there was just under 50% of the filter life remaining. THAT really upsets me and me question all recommendations for service in the future

they do a good and little wait time

Great service and friendly staff and got us in on time

A simple oil change should not take an hour plus to complete

Great service, friendly and smart staff with resonable proces

The service writer, Robert was excellent! I enjoyed working with him!

Buying a new car was made easy by staff

Customer service was excellent! Chase really went above and beyond to get me in my new Trax! I would recommend this dealership to everyone I know!

The service team took very good care of me!

Very nice experience. Thorough.

25 minutes altogether quick and easy

Very polite and do good work.

Excellent

You were quick and accurate in your work

Took car in and inquired about previous service visit with open case. Not able to provide any information. Service advisor left note for other service advisor to call me. Never got a call back. Called 2 more times and left message for a call back. Never got a call back.

friendly and seemed to know what they were doing

Though the place was quite busy employees friendly and helpful. If my tires were rotated, no one checked air pressure.

Everything went smooth, from sales to finance department. Buying a vehicle was stress free, quick and easy. Ashley was super 👌 👍

I have purchased several vehicles from Coughlin and have always had a good experience. This week's experience in getting my oil change was horrible. I will likely never come back there for an oil change again. Why: -I take in my new truck that I bought at the same location as I am getting my oil changed. -I am asked what is my email address. WHY?? How do you not have that one file? I have serviced this truck before. I have purchased several vehicles there. I get emails ALL the time from you - which is actually how I bought this truck. How do you not have my email? -I am asked about my address. It is my address from 4 homes ago. 6 vehicles ago. Again, look at the address I used when I bought the truck, I am servicing. Why is this address still in the system?? -At this point I am concerned about what is going on. -Next I get a "text" telling me two items need immediate attention - I assume you no longer care about a personal touch. I try and "click" on those items but nothing shows up. -The service manager shows up - I ask him what I am supposed to do with this text - he tells me he doesn't know anything about that side of the system. THEN WHY SEND ME A TEXT!!!! -SO we have to go to his computer for him to see what is wrong. -He tells me I need DEF. -I ask him how much. He tells me $16. -I ask him if that fills it up. He doesn't know. Has to call someone else. They tell him it is $16 a gallon. Which makes no sense because I have never seen DEF come in anything except 2.5 gallon jugs. -So I ask him how much to fill it up - he doesn't know. Which all he had to do is look at my dash and it would have told him how much. -He is supposed to be a CONTENT EXPERT for your service department. He know nothing and made me feel put out that I was even in there getting my truck serviced. -I told him FINE - I would go to TSC and buy the DEF myself - which I did. -Had he knew his products, systems and had a positive attitude you would have received MORE business.

Scheduled my first service online and got in within an hour. Service was friendly, waiting area was clean and quiet, employees were friendly and knowledgeable. Maintenance was done quickly and properly.

Jodi was amazing. She was very accommodating and friendly. Technicians completed the jobs in a timely manner.

Experience was great and Mark was easy to work with.

Courteous and professional service.

Dependable and friendly.

Nice knowledge and respectful

It has been good working with you

$300 for an oil change and brake fluid service is too expensive for me I am on Social Security I won’t be back

My headlight problem was never fixed. I had to schedule another appointment for the same issue.

It was great

My service tech., Jody was super!! The better service waiting area amenities were greatly appreciated!

No issues

Came into the shop with a rattle & after 5 hrs. they said they found the problem & it had to do with the exhaust system & said it was a cracked pipe & replaced it charging me $647,00 but on the way home still could hear the rattle so they didn't fix the problem - I am not impressed at all.

Very timely, efficient and kind service technician

Well organized and prompt with service.

Robert took care of my tire need quickly and efficiently!! I had a screw in the sidewall at the edge of the tread which cannot be plugged safely!! He recomended a new tire and had it put on in record time!! I truly appreciate Robert for taking such great care of my needs!! He will be my Chevy guy from here on!! Thank you Robert, you are a very caring gentleman!!

Had a great experience with sales and Finance depts. Very helpful and respectful.

Very easy experience

Need Service for check engine light. Everything was easy and smooth

All wentasplanned

My experience was great until I brought my vehicle back to get the Simonz coating applied. I pointed out a few scratches to my salesman and he assured me that the Detail shop would buff those scratches out. When he called me to inform me that my vehicle is ready I asked him did they get the scratches out and he said yes all gone when I picked my vehicle up the scratches were still there,then he told me that the detail shop couldn’t get them out. I have since took my truck somewhere else and had the scratched buffed out so that was just a blatant lie. He told me that they were out and then said they couldn’t get them out. I spent $58,000 on that truck and that’s how I get treated at the end after the purchase is made. Unbelievable.

Excellent service & fixed my problem quickly

Mark made the buying experience easy, quick, and professional. From the moment we arrived, we were greeted and treated very nice.

I got home and realized my fluids weren’t topped off and tires were not rotated like I was billed for I called and they said the technician didn’t do it after reviewing cameras. How many other people aren’t noticing this really bad dangerous business your running it’s not the bill and your not doing the work. I’ll never be back Honda it is.

Aaron was great he answered all my questions was a big help helping to find the car we were looking for I would recommend him to anyone that wants to buy a vehicle Arron told us everything about the car and showed us how to work things on the car super nice I would give him a 10 100 percent

Great job by the salesman Kendall Fields at the dealership very friendly and helpful.

Great service

Very friendly, helpful, not pushy

Did great job

It went well

PROMPTLY WROTE UP WORK ORDER. COMPLETED WORK TIMELY. CALLED TO SAY CAR READY AND EVERYTHING COVERED BY WARRANTY. APPRECIATE GREAT PROMPT AND POLITE SERVICE. THANKS AGAIN, DOREEN

Everyone is always so nice. The service is always outstanding.

Prompt

It was my first time at your dealership and it was for service. Turned out to be warranty repair and Jodi was so prompt to get me in a loner. Thank you again!

The whole experience was positive. The team worked together to understand what we were looking for and made every effort to keep us involved and comfortable in the process.

Timely

You had my truck for 4 days and charged me over $2500 and didn’t fix the known problems that I gave you.

Still waiting on an answer, as to why my check engine light is still on. $735 dollars and still not answers.

Everything was great from end to end. I was even able to grab a last minute appointment

Na

Service was done in a timely manner. Disappointed that no written information was provided about how the items checked during the 15,000-mile inspection looked. Such as how the condition of my tires looked.

I'd rather not get into it again. I have already expressed my displeasure about my interior after service was completed.

Great

Ashly Scott and the team working with her are second to none. They made my purchase very enjoyable.

The technicians treated me like I was stupid and did not believe that there was an issue with my car, even after showing them videos and pictures of my car having issues. One of the technicians even admitted that the Chevy tracks was having issues and still did not believe me.

I called and got appiontment for oil and filter change when they were finished they had done tire rotation and tried to charge me for it . They said they would adjust the bill which was still to high.

Prompt service!

I had an appointment set for 930. When I arrived I was told there were 3 vehicles ahead of me. When an appointment is made for an oil change, I dont feel as though I should have to wait an hour and a half.

they got my truck in and changed the oil in about one hour, I was pleased

Lost one of my tire air caps, left seat cover and floor cover in my vehicle, poor customer service and almost 2 hours for a oil change and tire rotation

Quick and easy service

Done timely

Easy in easy out!

The lady working the desk in the service department/garage was very nice and professional, so that is why I am putting 2 stars. Other than my interaction with her, I would give it 1 star. I was quoted $5k worth of service to be done and not a single person there explained anything on the paper of what was needed. Extremely disappointing. Wouldn’t recommend and will never return due to that.

The buying experience was excellent. Mark Myers is a tough nut to crack, and I gave it my all, but he's just too darned smart for me. Seriously, he's a wonderful man and very easy to work with.

Aaron and the financing person were easy to work with during our transactions.

Excellent communication and super helpful staff

Wonderful communication. Very easy to work with and they don't gouge you with charges.

The price gouging for replacing wiper blades, air filters, and engine air filters is absurd. Especially for the cost of installation when a YouTube video saves you $40. The service department advertises a 27 point inspection yet only conducted a 24 point inspection. When asked, they didn't know how to answer.

The team at Coughlin, Marysville worked with me in finding the right truck. I have looked for two months and Coughlin went the extra mile to offer me the right truck, for the right price. From finding the truck to the signing of the documents they were top shelf!

Service done promptly and friendly staff

Very accommodating and professional

Walked into to service area, took a look at my car right away and resolved the problem quickly and efficiently.

Ashley was absolutely amazing, she was so kind, considerate, understanding, and knowledgeable. We came with an idea, and she showed us a much nicer option and walked us through everything, making sure we understood everything. We will definitely come back to Coughlin Marysville when we begin to look again!!! Thank you so very much!!!!

Took a long time. My issue with the shifter is NOT fixed. I have never heard of needing new rear pads and rotors after 36k miles. Front brakes were fine, but I needed pads AND rotors is weird.

Easy drop off and pickup.

Dealership was very friendly. Love coming back

All good