Our Reviews

Jodi, Guage, and Bill were extremely knowledgeable and helpful! They were able to find and fix the issue quickly.

All the team members were great! Customer-focused! Thanks for a great experience!

I thought the wait was a bit long—2 and 1/2 hours for an oil change and tire rotation. But the waiting room was nice, people were friendly. Only one more problem. The day after I was there, my light about “low air” on a tire warned me. I’m going in today to have it filled, but why now after everything was checked?? Disappointing.

Buying a new car was made easy by staff

Went good, easy drop off, Easy pick up

Very friendly, helpful, not pushy

Did great job

Great experience

I was checked in for my appointment in a very friendly and efficient manner. The oil change and tire rotation was done in an expedient fashion and total time at the shop was significantly less time than I expected. It would have earned 5 stars were it not for attempting to convince me that an engine air filter needed replacing when there was just under 50% of the filter life remaining. THAT really upsets me and me question all recommendations for service in the future

My headlight problem was never fixed. I had to schedule another appointment for the same issue.

Very kind and efficient.

Sales rep Kaila was amazing! Quick and offered everything and was very thorough to ensure I understood and didn’t have any questions! She made it a really great experience! I had been to two other dealers so I was happy to find you guys!

The service team took very good care of me!

they got my truck in and changed the oil in about one hour, I was pleased

Everyone is always so nice. The service is always outstanding.

Arrived much earlier than my appointment but was welcomed that I was there for their service

It was great

PROMPTLY WROTE UP WORK ORDER. COMPLETED WORK TIMELY. CALLED TO SAY CAR READY AND EVERYTHING COVERED BY WARRANTY. APPRECIATE GREAT PROMPT AND POLITE SERVICE. THANKS AGAIN, DOREEN

Very nice experience. Thorough.

25 minutes altogether quick and easy

Very polite and do good work.

Quick and easy service

A simple oil change should not take an hour plus to complete

The service writer, Robert was excellent! I enjoyed working with him!

Prompt service!

Jodi was great to deal with - The communication and updates were very helpful.

The lady working the desk in the service department/garage was very nice and professional, so that is why I am putting 2 stars. Other than my interaction with her, I would give it 1 star. I was quoted $5k worth of service to be done and not a single person there explained anything on the paper of what was needed. Extremely disappointing. Wouldn’t recommend and will never return due to that.

I had an appointment set for 930. When I arrived I was told there were 3 vehicles ahead of me. When an appointment is made for an oil change, I dont feel as though I should have to wait an hour and a half.

Well organized and prompt with service.

Took car in and inquired about previous service visit with open case. Not able to provide any information. Service advisor left note for other service advisor to call me. Never got a call back. Called 2 more times and left message for a call back. Never got a call back.

I was in for an oil chg, tire rotation and 2 new wiper blades. I brought the truck in at 11:30 and left the building @2:20 !!!! That’s a long time. When checking out I asked about air pressure in tires and that when they were checked…..

Customer service was excellent! Chase really went above and beyond to get me in my new Trax! I would recommend this dealership to everyone I know!

Always nice and polite, they check me in right away and service my car in a timely manner. Appointments are very easy to set online and confirm. Extremely satisfied with the service I receive.

I do not believe that the Automatic Emergency Braking is working on my vehicle and the Dealership tells me that it cannot be tested. I have never heard of such. There has to be a way to test it.

No issues

Lost one of my tire air caps, left seat cover and floor cover in my vehicle, poor customer service and almost 2 hours for a oil change and tire rotation

Excellent

You were quick and accurate in your work

Prompt

It was my first time at your dealership and it was for service. Turned out to be warranty repair and Jodi was so prompt to get me in a loner. Thank you again!

I got home and realized my fluids weren’t topped off and tires were not rotated like I was billed for I called and they said the technician didn’t do it after reviewing cameras. How many other people aren’t noticing this really bad dangerous business your running it’s not the bill and your not doing the work. I’ll never be back Honda it is.

It was a long, frustrating journey for us to get our car. Aaron Lawrence went above and beyond to find it for us! Thank you, Aaron!

Service done promptly and friendly staff

Very accommodating and professional

The whole experience was positive. The team worked together to understand what we were looking for and made every effort to keep us involved and comfortable in the process.

Aaron was great he answered all my questions was a big help helping to find the car we were looking for I would recommend him to anyone that wants to buy a vehicle Arron told us everything about the car and showed us how to work things on the car super nice I would give him a 10 100 percent

I have purchased several vehicles from Coughlin and have always had a good experience. This week's experience in getting my oil change was horrible. I will likely never come back there for an oil change again. Why: -I take in my new truck that I bought at the same location as I am getting my oil changed. -I am asked what is my email address. WHY?? How do you not have that one file? I have serviced this truck before. I have purchased several vehicles there. I get emails ALL the time from you - which is actually how I bought this truck. How do you not have my email? -I am asked about my address. It is my address from 4 homes ago. 6 vehicles ago. Again, look at the address I used when I bought the truck, I am servicing. Why is this address still in the system?? -At this point I am concerned about what is going on. -Next I get a "text" telling me two items need immediate attention - I assume you no longer care about a personal touch. I try and "click" on those items but nothing shows up. -The service manager shows up - I ask him what I am supposed to do with this text - he tells me he doesn't know anything about that side of the system. THEN WHY SEND ME A TEXT!!!! -SO we have to go to his computer for him to see what is wrong. -He tells me I need DEF. -I ask him how much. He tells me $16. -I ask him if that fills it up. He doesn't know. Has to call someone else. They tell him it is $16 a gallon. Which makes no sense because I have never seen DEF come in anything except 2.5 gallon jugs. -So I ask him how much to fill it up - he doesn't know. Which all he had to do is look at my dash and it would have told him how much. -He is supposed to be a CONTENT EXPERT for your service department. He know nothing and made me feel put out that I was even in there getting my truck serviced. -I told him FINE - I would go to TSC and buy the DEF myself - which I did. -Had he knew his products, systems and had a positive attitude you would have received MORE business.

Ashley was absolutely amazing, she was so kind, considerate, understanding, and knowledgeable. We came with an idea, and she showed us a much nicer option and walked us through everything, making sure we understood everything. We will definitely come back to Coughlin Marysville when we begin to look again!!! Thank you so very much!!!!

Ashly Scott and the team working with her are second to none. They made my purchase very enjoyable.

Dealership was very friendly. Love coming back

Quick and easy

Service and vehicle assessment completed in timely manner.

The buying experience was excellent. Mark Myers is a tough nut to crack, and I gave it my all, but he's just too darned smart for me. Seriously, he's a wonderful man and very easy to work with.

Robert took care of my tire need quickly and efficiently!! I had a screw in the sidewall at the edge of the tread which cannot be plugged safely!! He recomended a new tire and had it put on in record time!! I truly appreciate Robert for taking such great care of my needs!! He will be my Chevy guy from here on!! Thank you Robert, you are a very caring gentleman!!

Had a great experience with sales and Finance depts. Very helpful and respectful.

You had my truck for 4 days and charged me over $2500 and didn’t fix the known problems that I gave you.

Very timely, efficient and kind service technician

All good

I was quoted a price and when I go to pick the truck up there was added charges. Parts charge shop supplies which I should have been notified up front of those charges. I specifically asked for that when I dropped it off

I was told the code was cleared and it was not. The root cause was a bad battery at which point should have been checked twice.

An appointment was made for 8:45 am, but my vehicle was not started until sometime between 1-2 pm. When we asked what the hold up was we were told we should have made an even earlier appointment if we wanted the service to be done sooner. 8:45 am is late? You open at 8am. What’s the point of making an appointment if it isn’t going to make a difference? This is the 2nd time this has happened to me and I’ve only been here twice. Saddest dealership experience I’ve ever had.

friendly and seemed to know what they were doing

Though the place was quite busy employees friendly and helpful. If my tires were rotated, no one checked air pressure.

Timely

Need Service for check engine light. Everything was easy and smooth

Great

Took a long time. My issue with the shifter is NOT fixed. I have never heard of needing new rear pads and rotors after 36k miles. Front brakes were fine, but I needed pads AND rotors is weird.

Easy drop off and pickup.

Easy in easy out!

Once again you didn't fix the problem. Still having the same CEL alert which is impressive since I specifically told you what tire the issue was with yet you "repaired" a different one. You also threw away my KN drop in, reusable air filter without checking with me because the fleet company had you replace the air filter. Honestly, I have taken my Chevy to you 3-4 times or more and not once have you repaired anything or found any "issues" that I called out. It's actually impressive, not in a good way. I wouldn't recommend your service department to my worst enemy.

Prompt and friendly service.

Zero communication about anything going on. I thought having an appointment with an easy job it would be done in a reasonable amount of time. Nope. I was without my only vehicle for 4 days. No courtesy vehicle or rental was offered. The job I asked to have done was done but it should’ve been about an hour long job with proper equipment. Maybe 2 hours tops.

There were kind. Were able to get me in quickly.

Came into the shop with a rattle & after 5 hrs. they said they found the problem & it had to do with the exhaust system & said it was a cracked pipe & replaced it charging me $647,00 but on the way home still could hear the rattle so they didn't fix the problem - I am not impressed at all.

Very easy experience

Service was done in a timely manner. Disappointed that no written information was provided about how the items checked during the 15,000-mile inspection looked. Such as how the condition of my tires looked.

I'd rather not get into it again. I have already expressed my displeasure about my interior after service was completed.

Great job by the salesman Kendall Fields at the dealership very friendly and helpful.

All wentasplanned

My experience was great until I brought my vehicle back to get the Simonz coating applied. I pointed out a few scratches to my salesman and he assured me that the Detail shop would buff those scratches out. When he called me to inform me that my vehicle is ready I asked him did they get the scratches out and he said yes all gone when I picked my vehicle up the scratches were still there,then he told me that the detail shop couldn’t get them out. I have since took my truck somewhere else and had the scratched buffed out so that was just a blatant lie. He told me that they were out and then said they couldn’t get them out. I spent $58,000 on that truck and that’s how I get treated at the end after the purchase is made. Unbelievable.

The staff were very helpful. I was able to get everything done before we traveled.

Wait time for oil change was good

Jodi got us in and out it was it was a awesome experience thanks again

Robert was very thorough and helpful.

Aaron and the financing person were easy to work with during our transactions.

Still waiting on an answer, as to why my check engine light is still on. $735 dollars and still not answers.

Everything was great from end to end. I was even able to grab a last minute appointment

It took 3 trips and HOURS of my time to fix the problem. The first time, nothing was even checked. The mechanic said it was just throwing a code and reset it. The second time they found the problem and said it would be a 4 hour job to fix. Finally got it fixed the 3rd time, but took 8 hours and didn't even get started until 5 hours after I dropped it off.

Very helpful and pleasant experience

Very quick and easy process! Brad and John were so helpful and got me in the exact car I wanted! Thank you guys!

Good service. Was very detailed in the service they did to my car. And on what other things I needed to address.

Service staff is always friendly and helpful.

everything went well all people involved were helpful.

Dealership was very friendly and the sales rep Aaron was very helpful.

Coughlin has always been my favorite for cars, repair, maintenance, everything. They have always been fair (I think!) and are courteous and kind to this old lady.

Awesome experience!

Quick diagnosis of problem and successful fix.

It went well

My service tech., Jody was super!! The better service waiting area amenities were greatly appreciated!

The team at Coughlin, Marysville worked with me in finding the right truck. I have looked for two months and Coughlin went the extra mile to offer me the right truck, for the right price. From finding the truck to the signing of the documents they were top shelf!

Walked into to service area, took a look at my car right away and resolved the problem quickly and efficiently.

Excellent communication and super helpful staff

Wonderful communication. Very easy to work with and they don't gouge you with charges.

Attendants were always very friendly and helpful. I have to wait for service to be done, and lobby area is clean and welcoming. AND, I usually don’t have to wait for more than an hour.

Charged for an inspection but the inspection report says not inspected for every point except the tire pressure. Tire pressure is visible from the display so not helpful.

Goo

Quick professional service as always.

Robert Goodman was very informative and answered all of our questions! 👍

Quick and thoroughly professional service.

They are always so knowledgeable

Very good Jodi did a great job

I was greeted by the service manager, he was very nice checked me in very quickly. And then when I came back to pick up my truck, he explained everything that was done and thanked me for allowing them to work on my vehicle.

Best car buying experience I’ve ever had

It was excellent. Mark Myers is very professional and friendly salesperson with a wealth of knowledge on our truck.

There knowledge and expertise are amazing, I trust them with all my car care needs.

Fast!!

Ashley made the process so easy and less stressful compared to other dealerships in area.

The Service department is always courteous and informative about the service your car will be getting, dealership is always clean. I wouldn't want to take my car anywhere else.

Coughlin Marysville Service department went above and beyond and in so many ways. My vehicle (2016 Chevy Silverado LTZ) that I bought new from Coughlin broke down and had engine issues on the way to our vacation in Destin, Florida! Your service manager, Ethan Stroup and service advisor, Jodi Nelson helped me get through the ordeal. They opened up a line of communication with GM customer care to get the lifters and camshaft replaced under warranty while I was at another certified GM dealership in Fort Walton Beach! There was some issues with the repairs that the Ft Walton Florida dealership did so I had to bring it back to Coughlin Marysville to diagnose the issues. Mike one of your lead service techs corrected the problems that were not fixed at the other Florida dealership. Amazing ownership and staff always friendly and caring. I really appreciated all the help. It was a very stressful time for my family, breaking down on the way to vacation and having to work with an Unknown Florida dealership. Coughlin Marysville service department was my go-between and helped me take care of an issue that might not have went in my favor if they weren’t involved! Thanks a million Rich Lippolis

Quick check in and short wait while the oil was changed.

Do a good job. Service Department front desk woman is great. The option to text is convienient. No complaints

Demetrius went above and beyond! Communication with us was just amazing and very much appreciated.

Jodi does amazing

Everything was nice. I was searching for a specific color and our salesman worked really hard to locate the color. I was on the verge of changing my mind when he came through with the color. We were very satisfied with how we were treated.

I enjoyed the trip to the service department they were so friendly and helpful and they were able to fix the radio. I really will go back for any other issues. Thank you Vanessa

Sales man Dee was Amazing!! Knowledge , and honest!! Would Refer to everyone who’s looking to purchase a vehicle.

Quick in and out …👍

they do a good and little wait time

Great service and friendly staff and got us in on time

Done timely

Everything went smooth, from sales to finance department. Buying a vehicle was stress free, quick and easy. Ashley was super 👌 👍

Na

I appreciate the honesty and sincerity of both the tech and service writer. I thought the tire pricing a bit high, so opted to forgo them for now.

Ashley was great. She really found every incentive that we were eligible for! I highly recommend!

This time it was quick and really helpful to see the maintenance came under warranty

They were friendly, professional and I couldn’t ask for a better experience.

Good

Great service

Great service, friendly faces, professional attitudes. Thank you!

Was a great experience oil change tire rotation. Jodie was a great help with Tire quotes and other services my truck

I've been getting lied to and mislead about the repairs on my vehicle. I've paid for multiple diagnostics and somehow the technicians keep finding new problems with the car. I'm disgusted by the tactics used by Coughlin. They're supposed to be a trusted, certified service provider but they are far from that. They prey on ignorant vehicle owners and they use their trusted certification as a weapon and not a tool to help. I will NEVER go there for service again, I will NEVER recommend anyone to take their car there for anything, I will NEVER purchase another vehicle from Coughlin again. This is what's wrong with the world today. They should be ashamed.

Great service, friendly and smart staff with resonable proces

Great service

Excellent service & fixed my problem quickly

Mark made the buying experience easy, quick, and professional. From the moment we arrived, we were greeted and treated very nice.

The price gouging for replacing wiper blades, air filters, and engine air filters is absurd. Especially for the cost of installation when a YouTube video saves you $40. The service department advertises a 27 point inspection yet only conducted a 24 point inspection. When asked, they didn't know how to answer.

Nice waiting area, kind employees and good work!!

Very nice and helpful

Well it took about 8 weeks, I know not all was the fault there waiting on warrenty but once’s parts was gotten was told 4 days and it took almost 10 days. Very little communication unless I asked what was going on. Will not be back.

Excellent service. Friendly employees.

Very good

X

Everything went well

I'm always satisfied with the professional quality, and knowledge.

Service was quick and efficient. The only thing is that they didn’t ask or confirm my address they made up an address. Other than that it was pretty good.

Great scheduling and service

Great and fast service

On time and efficient

I brought the Encore in for standard maintenance, tire rotation, and an oil change. When I was about to leave, the check engine light was on. I stopped and mentioned that the light was on; it had not been on prior to pulling in. They agreed, and quickly had a tech come on, review the car's diagnostics, and indicate that it was most likely due to the oil change. To confirm this, they took the car on a short trip, during which the car behaved normally and the engine light remained off. They did this expeditiously and professionally. This team is the reason I drive much farther to this dealership than to one a few moments away. They provide an excellent experience in all regards.

The man who checked us out was amazing! He was at the Service desk.

The service department was very understanding and kind. They worked fast to get me back on the road.

Customer service was great. I was in and out in 1 hour for an oil change and tire rotation. The young lady at the service desk was so nice. I’ll go back

Service site did not provide enough options for type of service needed so I added to comment field. Service representative did not look in correctly comment section before I arrived so had to remind him. Also, sent a text to him for some additional service based on initial vehicle inspection. Service rep did not acknowledge the message so did not perform service. Service rep did honor rates estimated last year for brakes/rotors.

Friendly and great customer service

Service was quick and the waiting area was nice with a good selection of Keurig pods for your flavor of drink.

Service personnel were courteous and helpful. I had to call them to get the results of the problem with vehicle. Cost estimate was not in line with our research of G M dealerships in this area!!! A 10% shop fee is ridiculous when it was only a diagnostic service appointment when no shop supplies would have been used!!

I was quick and out! Much appreciated. But I asked for a check on brakes and when checking out I asked how the brakes out. Response was,” I guess they’re ok because the tech didn’t say anything”. Don’t you give a piece of paper how everything checked? Tire tread left, washer fluid topped off, etc. I like that kind of report especially something I specifically asked to be checked.